Terms & Conditions for Goods and Services

This document establishes the binding general terms and conditions ("Terms and Conditions") for all quotations, proforma invoices, sales contracts, engineering design services, and product deliveries provided by AztecRack Industrial Storage S.A. de C.V. ("Seller") to any purchasing entity, distributor, contractor, or commercial buyer ("Customer").

Issuance of a purchase order, execution of a quotation, or acceptance of delivered industrial equipment constitutes unreserved acceptance of these Terms and Conditions. Any contrary terms proposed in Customer procurement documentation are explicitly rejected unless expressly counter-signed in writing by an authorized officer of AztecRack Industrial Storage S.A. de C.V.

All prices quoted by AztecRack Industrial Storage S.A. de C.V. are net of applicable value-added taxes (IVA), customs duties, tariffs, and freight charges unless explicitly specified under Incoterms 2020 definitions (e.g., EXW Monterrey, DDP Mexico City, FOB Port of Altamira).

• Freight charges listed on initial quotations represent logistics estimates based on prevailing fuel surcharges and carrier rates. Final billing reflects actual transit rates at dispatch time.
• Tax-exempt buyers or nearshoring shelter operators must provide valid official tax documentation (SAT RFC certificates or VAT export exemption certificates) prior to order processing.
• Unloading operations at the destination site are the sole operational responsibility of Customer unless turnkey erection services are contracted.

Delivery timelines indicated in sales proposals are estimated lead times subject to raw structural steel coil availability and factory production scheduling. AztecRack Industrial Storage S.A. de C.V. strives for strict schedule adherence but disclaims liability for indirect consequential delays occurring during transit.

AztecRack Industrial Storage S.A. de C.V. reserves the right to execute partial shipments for multi-building warehouse projects. Each consignment constitutes an independent billing event.

Preliminary CAD layouts, 3D rack configurations, and pallet position density analyses provided during the consultation phase are engineered using structural parameters provided by Customer (e.g., clear height, concrete slab compressive strength, forklift aisle requirements, and unit load profiles).

Customer remains responsible for verifying that building slab specifications match structural point loads specified in engineered drawings. Structural modifications requested post layout approval will trigger an equitable adjustment to contract pricing and delivery schedules.

Orders manufactured according to custom dimensional profiles, non-standard powder coat colors, specialized beam connectors, or non-catalog structural specifications require written sign-off on technical production drawings ("Approved Engineering Design").

Customer warrants that customer-provided structural drawings do not infringe on third-party intellectual property. Custom fabricated goods are non-cancellable and non-returnable once raw steel slitting and roll-forming processes have commenced.

AztecRack Industrial Storage S.A. de C.V. warrants that all manufactured upright frames, load beams, cantilever arms, wire decks, and safety accessories are free from material structural defects and workmanship flaws for a period of one (1) year from completion of delivery or installation.

• Engineering Practice: Systems are calculated in compliance with ANSI MH16.1 specifications, RMI guidelines, and CFE Seismic Design parameters specific to the geographic installation zone in Mexico.
• Exclusions: Warranty coverage excludes damage resulting from forklift impact, overloading beyond rated plaque capacity, uncertified structural modification, corrosive chemical exposure, or improper third-party erection.

Customer must conduct visual damage and count inspections upon freight arrival. Any freight damage or quantity discrepancies must be noted on the carrier bill of lading (BOL) and reported in writing to AztecRack Industrial Storage S.A. de C.V. within three (3) business days of receipt.

Defective components will be repaired or replaced at the sole discretion of AztecRack Industrial Storage S.A. de C.V. Returns of standard stocking catalog components require advance written Return Material Authorization (RMA) and are subject to restocking fees and pre-paid return freight.

Payment terms are established per approved credit agreements and stated explicitly on commercial documentation. Overdue balances incur interest at the lesser rate of 1.5% per month or the maximum statutory rate permissible by law.

AztecRack Industrial Storage S.A. de C.V. retains a purchase money security interest and legal title reservation in all delivered equipment until the total purchase contract balance is satisfied in full.

AztecRack Industrial Storage S.A. de C.V. manufactures equipment aligned with Mexican material handling safety standard NOM-006-STPS-2014. Engineering layouts provide defined main and aisle clearance standards, safety plaque data, and anchoring verification.

Customer operations teams are responsible for maintaining load capacity plaques in clear view and conducting periodic safety inspections as prescribed by Mexican labor regulations.

In no event shall AztecRack Industrial Storage S.A. de C.V. be liable for indirect, incidental, punitive, or consequential damages, including plant downtime, lost profits, or business interruption. Total cumulative liability under any claim shall not exceed the contract value paid to AztecRack Industrial Storage S.A. de C.V. for the specific equipment giving rise to liability.

Neither party shall be held liable for performance failures resulting from Force Majeure events, including natural disasters, earthquakes, severe weather, war, civil disturbance, port blockades, national emergencies, or raw material shortages beyond reasonable control.

These Terms and Conditions are governed by and construed in accordance with the commercial laws of Mexico. Any formal legal proceedings arising from transactions with AztecRack Industrial Storage S.A. de C.V. shall be submitted exclusively to the competent commercial tribunals in Monterrey, Nuevo León, Mexico, with both parties waiving any other jurisdiction.

For questions or formal notifications regarding trade terms, commercial agreements, or technical compliance, please contact our legal and sales division via email at [email protected].