Q1 What is your payment term?
Basically, we have two standard methods: One: 30% advance with order, 70% upon copy Bill of Lading. Two: L/C at sight. However, we are flexible and are always thinking to find a balance which is good to both companies. For any big order, we accept 20% advance for us to prepare steel coils.
Q2 What is your delivery term?
It depends, though our usual production leadtime is 2-4 weeks. For standard systems less than 4 containers size, like traditional pallet rack, bulk rack, longspan etc., 3 weeks is just good. We prefer you to speak to our services for accurate delivery schedules. For large orders, partial shipments are preferable. We keep your installation going on while production continues.
Q3 How many color finishes do you have?
Here are some standard colors that are commonly used: RAL7035, RAL5012, RAL5015, RAL5017, RAL6000, RAL2004, RAL1037. If you are a big volume buyer, we are happy to do whatever color you like, with no extra charge for a special color.
Q4 Are you able to offer a customized solution for me?
Yes, in fact we are better known for our custom made capability. Just let us know what you are expecting from our systems, and we do the rest of the job.
Q5 If I would like to build racks in my warehouse, how do I proceed?
We have many similar and successful stories. Our people are trained to raise quotations in a way that makes you feel comfortable. Possibly what you need is a tape measure and one of our specialists is there to talk you through the process, including paperwork.
Q6 What is your packaging and container loading like?
Our packaging is designed to make both loading and unloading easier. Materials from your order are palletized and accessible to a forklift. We continuously improve protection ability, stacking quantities, banding strength, underneath foot structure, and perform package testing. All packages and bundles are neatly stuffed in containers with air pillows filled in gaps to ensure stability during transit. Metal wires are used at container ends whenever necessary.